Eight Steps to Find the Right Contractor!
[This post is written by Sharon Ugochukwu, a Certified Occupational Therapy Assistant.]
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Imagine you’re home after a knee replacement. You suddenly realize how hard it is to get around! It’s hard to get in the shower, on the toilet, and even into your own bed!
A friend recommends you have a home assessment to make things safer (she knows you’re kind of klutzy). You totally agree and hire a home safety consultant to come over. After the home assessment finishes, you’re presented with great ideas for home modifications (i.e. changes in the home). You are excited to turn those ideas into reality.
Next, all you have to do is find the right contractor for the job. Although the home safety consultant gave you some names of contractors to look into, you’re the type who likes to investigate contractors in order to hire the best one. Hey, we don’t blame you! It’s your money! You want to hire a contractor that’ll do fantastic work and collaborate well with your home safety consultant.
Even when you decide you want to find a contractor on your own, sometimes the thought of doing this can be overwhelming. Leon Harper of AARP states, "While there's a growing need [for home modifications], there's also been a growing fear, as a result of the unfortunate work of a few unscrupulous contractors.” People choose to scrap the plans for home modifications because of this fear.
For instance, you heard Susie’s story of the contractor who took her money and was never seen again. Uncle Bill’s contractor left a huge hole in the roof and a toilet that fell through the floor. No one wants to have these experiences! So how do you wade through the sea of contractors to find one who is honest, trustworthy, and does quality work? Today we’ll give you eight steps to do just that!
1) Organize your project on paper.
First, make a list of what you want to be done. Be specific regarding what changes you want in which rooms. What materials are you interested in using? List them by priority to you. This will help keep you focused and determine what kind of contractors you need.
2) Compile a list of contractors.
Next, ask friends or relatives for their recommendations on contractors. Talk to employees at a lumberyard or hardware store if they know of anyone reputable. Ask a trusted realtor who they call first to fix homes. Social service agencies often partner with reputable contractors. Contact a few and get recommendations. In the Kansas City area, call up Rebuilding Together and United Way.
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Rebuilding Together works with these Kansas City contractors:
Always Plumbing
Bart’s Electric
Billings Construction
Climate Control Heating & Cooling
Clinton County Trailer Sales
C. M. Mose & Son
Full Nelson Plumbing
Geiger Ready-Mix
Homes By Chris
Jamison Plumbing
L&M Electric
Larry Brown Excavating
Liberty & Northland Plumbing
Moffett Electric
Owen Homes
Paul’s Heating & Cooling
Professional Pest Solutions
Richard Huber Plumbing
Rite-Way Gutters
Western Specialty Contractors
3) Choose contractors willing to work with your home safety consultant throughout the entire process.
Home safety consultants often have backgrounds in occupational or physical therapy. Research shows that occupational therapists are the most effective at home modifications because of their medical training (Stark, Keglovits, Arbesman, & Lieberman, 2017).
Occupational therapists work with you on your priorities. We are a client-centered profession! Not to mention, clients report more satisfaction with home modifications if an occupational therapist is involved.
Contractors + occupational therapists = SUPER TEAM! Together, these professionals can help you live safely in your home!
Bonus tip: Some contractors receive specialized training for remodeling a home to fit different needs and stages of life. These contractors are called certified aging in place specialists also known as CAPS. Several websites where you can find them are listed below:
National Association of the Remodeling Industry
Certified Aging In Place Program (CAPS) members can be found here:
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4) Don’t allow yourself to be pressured by family members.
Ah, families! Do you have a cousin, Mike, who tells you, “I do great work and can beat anybody’s price out there,” but really doesn’t?
Yeah, that’s a difficult spot to be in. It can be hard to turn them down.
But after all, you are paying money for your home modifications and want to stay safe in your home. Let’s not compromise the work in any way!
You can just say, “Thank you, Mike, for offering your services. I want to check with a couple more contractors. I will get back with you” or, “I appreciate your offer, but I prefer not to do business with family” and leave it at that.
5) Make some calls.
Once you have assembled a list, make a quick call to each of your prospective contractors and ask them some quick questions (Tom Silva, 2018):
• Do they take on projects of your size?
• Are they willing to provide financial references, from suppliers or banks? (Here you want to find out if they paid their suppliers on time and if they are maintaining a bank account in good standing. This will give you clues on their business, money management, and an idea of how they will handle what you are paying them.)
• Can they give you a list of previous clients?
• How many other projects would they have going at the same time?
• How long have they worked with their subcontractors?
Per Tom Silva, “The answers to these questions reveal the contractor’s availability, reliability, how much attention they'll be able to give your project, and how smoothly the work will go.” If a contractor seems defensive or does not want to answer these simple questions, they are probably not a contractor you want to work with.
6) Narrow your list.
From that list, pick at least three contractors you liked. You will invite these contractors to your home to ask more questions such as:
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How long have you been in business?
Do you have experience in doing home remodels for people who want to stay in their homes as they age?
Are you licensed, bonded, and have worker’s compensation insurance? Check for proof.
Get a written bid from each contractor.
7) Call references!
Ask previous clients what their experience was like with the contractor. Some questions to ask include:
1) What were the contractor’s work habits on your job?
2) Did he/she stick to the contract?
3) Did your project stay on budget, or at least close to budget?
4) Did anything go wrong?
5) What was the working relationship like between the contractor and any subcontractors?
8) Compare.
Now compare the responses, provided references, and bids of these contractors. You should be able to decide on the contractor to work in your home!
Some final words:
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Expect the good contractors to be busy and not immediately available. Good contractors are the busy ones!
Avoid contractors who just show up at your door offering services at an unbelievably low rate. A common ploy is for contractors to come to your house and say they just finished a job down the street. They have some leftover supplies and wanted to offer you a great deal! More than likely it is not trustworthy. These people are often scammers.
Do not work with a contractor who asks for the entire cost or even half of the cost upfront. They could end up taking your money and disappearing. Experts recommend you pay no more than 10% of the cost upfront (Tom Silva, 2018). Scheduled payments should be made at particular points along the home modification process.
Do not make a final payment unless the job is 100% complete and you approved the work. Contractors have been known to leave the final touches unfinished after a final payment.
You can’t depend solely on online reviews to choose a good contractor. Some companies pay people to post a positive review. This should not be a substitute for checking references!
Likewise, you cannot depend on the online referral lists, such as Angie’s List. Companies are supposed to be listed on this site according to their performance. However, Consumer Reports wrote that a contractor can move up the list of preferred contractors by paying an advertising fee (McGrath, 2013).
While nothing is guaranteed, these steps will help you choose a trustworthy contractor with the skills you need for your home modifications. Rest assured you will be confident while choosing the right team to make your home beautiful and accessible.
Tell us about your experiences with contractors! What tips do you have to add?
References:
McGrath, M. (2013, September 19). Why Consumer Reports Says You Can't Trust Angie's List. Retrieved from https://www.forbes.com/sites/maggiemcgrath/2013/09/18/why-consumer-reports-says-you-cant-trust-angies-list/#920de771bfa7
Stark, S., Keglovits, M., Arbesman, M., & Lieberman, D. (2017, March 01). Effect of Home Modification Interventions on the Participation of Community-Dwelling Adults With Health Conditions: A Systematic Review. Retrieved from https://ajot.aota.org/article.aspx?articleid=2601471
Top 8 Pro Tips on How to Hire a Contractor. (2018, January 06). Retrieved from https://www.thisoldhouse.com/ideas/top-8-pro-tips-how-to-hire-contractor
(Hey, did you know we have an awesome online course for people who have a hard time wiping after using the toilet? It’s an awkward topic that you can learn how to solve in the comfort and privacy of your own home! Learn more about the course HERE!)